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Museum Operations Coordinator (Casual)



Visitor Experience and Retail Assistant (Friday Lates)


This is an exciting time to join the Brunel Museum. You will play a key role in the Museum’s post-COVID recovery, developing and driving a customer focused commercial operation.


As we continue our journey, we are looking to grow our pool of casual staff to support Museum activities and events during weekends, evenings and school holidays. As we look ahead to summer opening, we are looking for someone who can deliver excellent customer service during our late Friday opening.


You will lead the Front of House volunteers in the delivery of an outstanding customer journey for the Brunel Museum. This varied role involves supporting the operations of the Museum site and maximising income from ticket sales, gift aid and donations, retail, venue hire, partnerships and events.



Conditions of work

  • Salary: £11.95 per hour (London Living Wage)
  • As this is a casual role, shifts will be offered on an ad hoc basis


Job description:


Museum Operations

  • To act as Duty Manager including:
    • Oversight of the Museum shop, ensuring that it is well maintained and stocked
    • Managing the relationship with onsite partners, Midnight Apothecary, including end of shift handover
    • Being the first point of contact for museum enquiries by phone or email
    • Ensuring KPIs are recorded at the end of each operational day
    • Overseeing the volunteer tour guides to deliver outstanding customer service,
    • train new volunteers as required
  • Cash banking as required
  • Ensuring office supplies remain well stocked
  • Delivering tours of the Brunel Museum Tunnel Shaft as required – Training provided


  • Delivering onsite support for venue hire bookings (setting up chairs, tables etc) where needed
  • Delivering site visits for potential venue hire clients as required


Health and safety

  • Ensuring the security of staff, visitors and collections
  • The ability to safely carry out some heavy lifting / manual tasks, when necessary
  • Any other duties as requested by the Director


Experience and skills

  • An awareness of volunteer management
  • Good communication and tour delivery skills
  • Commitment to delivering excellent customer service
  • Ability to work as part of a team
  • Ability to work effectively with partners and stakeholders
  • Experience of working or volunteering in a museum, gallery or heritage environment
  • Demonstrated understanding of the security and preservation needs of museum collections
  • Experience of managing health and safety in a public environment
  • Flexibility and adaptability
  • Good problem solving skills
  • Good time management and prioritisation skills



  • Experience of producing interpretation, marketing or promotional material
  • First Aid qualified
  • Experience of event delivery


The required knowledge, skills and experience can be demonstrated through qualifications, work experience, voluntary experience or ongoing professional development as relevant

Any questions about the role should be directed to the Director, Katherine McAlpine in the first instance,


Deadline: Please apply with a CV outlining your relevant experience and a covering letter explaining why you want to work at the Brunel Museum, and how you meet the required experience and skills by 9am, Monday 10 July 

Interviews are expected to take place Thursday 13 July. 

2023-06-23 Museum Operations Coordinator PDF Large Print

2023-06-06 Museum Operations Coordinator (Casual) Large Print Word

2023-06-06 Museum Operations Coordinator (Casual)

2023-06-23 Museum Operations Coordinator PDF

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